Job Description
Join our award-winning team at Grand Hospitality Group in vibrant Memphis! We're seeking passionate individuals to kickstart their hospitality careers in our AAA Four-Diamond downtown hotel. Enjoy competitive pay, comprehensive training, and growth opportunities in the heart of Tennessee's tourism hub. Perfect for recent graduates or career changers eager to excel in guest services.
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservations and room assignments using PMS systems
- Address guest inquiries and resolve service issues promptly
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel software
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid Tennessee driver's license preferred