Job Description
Join Grand Plaza Hotels as an Entry-Level Hotel Staff member and kickstart your career in hospitality! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences across our Phoenix properties. Enjoy flexible shift schedules including evenings, weekends, and holidays while growing your skills in a supportive environment. Perfect for students and career changers seeking hands-on training in the thriving tourism industry of Arizona's capital.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Assist with housekeeping coordination and room status management
- Handle guest requests via phone, email, and in-person with professionalism
- Maintain clean, organized public areas and lobby spaces
- Process payments and manage billing transactions accurately
- Collaborate with team members during peak shifts and special events
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with reservation systems
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods during shifts
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and customer service mindset
- No prior experience required - comprehensive training provided