Job Description
Welcome to Grand Plaza Hotel & Suites, where we pride ourselves on providing exceptional hospitality experiences in the heart of Kansas City. We are currently seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out process. You will play a vital role in maintaining the hotel's reputation for excellence while enjoying a flexible schedule that fits your lifestyle.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-In/Out: Manage the check-in and check-out process efficiently using hotel management software.
- Communication: Answer phone calls, respond to emails, and address guest inquiries regarding amenities, local attractions, and hotel services.
- Front Desk Operations: Handle cash transactions, process payments, and balance the daily shift report accurately.
- Lobby Maintenance: Maintain the cleanliness and organization of the lobby area and common spaces.
- Reservations: Assist with room bookings and coordinate with housekeeping to ensure room readiness.
Qualifications
- Experience: Previous experience in a hospitality or customer service role is preferred but not required.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Tech-Savvy: Proficiency with computer systems, POS, and hotel management software (e.g., Opera, FrontDesk).
- Availability: Ability to work flexible hours, including weekends and holidays, as part of a part-time schedule.
- Appearance: Professional appearance and grooming standards that align with our brand image.
- Problem Solving: Strong problem-solving skills and the ability to remain calm under pressure.