Job Description
Join our award-winning hospitality team at Grand Hospitality Group! We're seeking energetic individuals to kickstart their careers in the vibrant hotel industry across Miami and New York. Enjoy flexible shift schedules while delivering exceptional guest experiences in a dynamic, fast-paced environment. Full-time positions include comprehensive benefits and growth opportunities. Apply today to become part of a team that values passion, professionalism, and teamwork.
Responsibilities
- Provide exceptional guest service during check-in, check-out, and throughout shifts
- Manage front desk operations including reservations and room assignments
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Maintain cleanliness and organization of public areas and guest facilities
- Collaborate with housekeeping, maintenance, and food service teams
- Adhere to safety protocols and emergency procedures
- Process payments and manage billing transactions accurately
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Physical ability to stand for extended periods and lift up to 30 lbs
- Positive attitude and passion for hospitality excellence