Job Description
Join our award-winning team at Grand Capital Hotel in the heart of Washington DC! We're seeking passionate individuals to kickstart their hospitality careers in a dynamic environment. As an entry-level team member, you'll gain hands-on experience in guest services, operations, and client relationship management while working alongside industry professionals. We offer comprehensive training, career advancement opportunities, and a supportive workplace culture. Perfect for students, career changers, or hospitality newcomers – no prior experience required!
Responsibilities
- Deliver exceptional guest service at front desk, concierge, or housekeeping stations
- Manage check-in/check-out procedures and reservation systems
- Respond promptly to guest inquiries and resolve service issues
- Maintain cleanliness and operational standards across public areas
- Collaborate with departments (housekeeping, maintenance, F&B) for seamless operations
- Process payments and handle cash transactions accurately
- Participate in daily briefings and team training sessions
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency and comfort with reservation systems
- Attention to detail and problem-solving mindset
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States
- Ability to stand/walk for extended periods