Job Description
Start your hospitality career with us! Grand Miami Hotel is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to ensure your success. Join our dynamic team in the heart of Miami's vibrant hospitality scene and grow your career in a supportive environment.
Responsibilities
- Check guests in/out efficiently with our hotel management system
- Manage reservations and room assignments accurately
- Respond to guest inquiries with professionalism and warmth
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and service excellence
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Customer service mindset with a positive attitude
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Must pass background check
- Willingness to learn hospitality systems