Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hospitality Group! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in our Kansas City and Illinois properties. If you thrive in fast-paced environments and excel at creating memorable moments, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and career growth in a supportive culture.
Responsibilities
- Check-in/out guests with speed and precision while maintaining warm, professional demeanor
- Manage reservations using Opera/Sabre systems with 100% accuracy
- Resolve guest inquiries and complaints promptly with exceptional service recovery
- Process payments, maintain cash drawer accountability, and generate reports
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell premium services and rooms to maximize revenue opportunities
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in PMS systems (Opera, Sabre, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Positive attitude with strong attention to detail