Job Description
Launch your hospitality career with Metropolitan Hotels Group! We're seeking enthusiastic Hotel Guest Services Associates to join our vibrant Portland team. No experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and hotel operations. Enjoy competitive pay, benefits, and opportunities for growth within our award-winning hotel chain. Work in a supportive environment where your passion for service shines!
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservations and handle guest inquiries via phone/in-person
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest requests
- Uphold brand standards for cleanliness and safety
- Resolve guest concerns promptly and professionally
Qualifications
- No prior experience required (training provided)
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Valid work authorization
- Positive attitude and team player mentality