Job Description
Lead our award-winning Seattle hospitality team as Executive Hotel Manager at the prestigious Grand Plaza Hotel. This senior leadership role demands strategic vision and operational excellence to deliver unparalleled guest experiences in one of America's most vibrant cities. You'll oversee all hotel operations, drive revenue growth, and cultivate a culture of service excellence across 250 luxury rooms and premium amenities.
Join our innovative team where you'll implement cutting-edge hospitality technologies and sustainable practices while mentoring department heads. The ideal candidate thrives in high-pressure environments and possesses a proven track record of exceeding financial targets in premium urban hotels.
Responsibilities
- Direct all hotel operations including front desk, housekeeping, F&B, and maintenance departments
- Develop and execute strategic business plans to achieve occupancy and revenue goals
- Manage P&L responsibilities with budget oversight and cost control initiatives
- Lead staff recruitment, training, and performance management programs
- Implement guest satisfaction programs and service recovery protocols
- Coordinate with sales teams for corporate and group business development
- Ensure compliance with health, safety, and accessibility regulations
- Collaborate with marketing team on brand positioning and digital strategies
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 7+ years progressive hotel management experience
- Proven track record of exceeding revenue targets in urban markets
- Advanced certification from AHLEI or equivalent preferred
- Expertise in hotel management systems (Opera, etc.) and revenue management
- Exceptional leadership and conflict resolution abilities
- Strong financial acumen with budget development experience
- Valid Washington State Food Handler's card required