Job Description
Join our award-winning team at Grand Hotel Albuquerque as a Front Desk Agent and become the first point of contact for our valued guests! We're seeking a dynamic hospitality professional to deliver exceptional service while managing hotel operations with precision. This part-time position offers flexible scheduling and opportunities for career growth within our luxury hotel chain.
As the face of our property, you'll handle check-ins/out, manage reservations, and resolve guest inquiries with a smile. We provide comprehensive training and a supportive work environment where your contributions make a real difference.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Process payments and maintain accurate financial records
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Manage room inventory and rate adjustments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic cash handling and accounting knowledge
- Flexible availability including weekends and holidays
- Valid New Mexico driver's license (if required for errands)