Job Description
We are looking for a dedicated Executive Housekeeper to lead our housekeeping operations at The Omaha Grand Hotel. As a premier destination in the heart of the Midwest, we pride ourselves on delivering exceptional guest experiences through immaculate facilities and top-tier service. If you are a leader with a keen eye for detail and a passion for hospitality, we invite you to join our team.
In this role, you will oversee the daily operations of our housekeeping department, ensuring that every guest room and public area meets our rigorous luxury standards. You will have the opportunity to mentor a team of professionals and contribute to the overall success of our hotel.
Responsibilities
- Oversee and inspect daily housekeeping operations to ensure all rooms and public areas are pristine and ready for check-in.
- Train, schedule, and supervise housekeeping staff and laundry attendants to maximize efficiency and morale.
- Conduct regular quality assurance inspections to enforce brand standards and safety regulations.
- Manage inventory levels of linens, cleaning supplies, and amenities to prevent shortages and reduce waste.
- Respond promptly to guest feedback regarding room cleanliness and amenities.
- Collaborate with the Front Desk and Maintenance teams to resolve any issues affecting guest satisfaction.
- Ensure all cleaning equipment is maintained and used safely according to hotel protocols.
Qualifications
- Minimum of 2 years of experience in a supervisory housekeeping role within the hospitality industry.
- Strong leadership, organizational, and communication skills.
- Ability to stand for long periods and lift up to 25 lbs regularly.
- Proficiency in using property management systems (PMS) such as Opera or Micros.
- High school diploma or equivalent; certification in hospitality management is a plus.
- Ability to work flexible shifts, including weekends and holidays.