Job Description
Join our award-winning luxury hotel in the heart of Boston's vibrant Seaport District as a Front Desk Agent. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic work environment.
Responsibilities
- Manage seamless guest check-in/check-out procedures with attention to detail
- Handle reservation inquiries and modifications using Opera property management system
- Provide personalized local recommendations and arrange transportation/tours
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification a plus