Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant Uptown district! We're seeking a hospitality professional to create unforgettable guest experiences while showcasing the Queen City's dynamic culture. With competitive benefits and growth opportunities, this role is perfect for detail-oriented individuals passionate about service excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy rates through strategic upselling
- Handle guest inquiries and resolve issues with empathy and efficiency
- Maintain accurate billing records and process payments securely
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems to track guest preferences and history
- Support concierge services with local recommendations and event planning
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent required