Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of downtown. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our global clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modify bookings per guest requests
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to maximize revenue
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Valid Illinois hospitality certification (or willingness to obtain)
- Basic knowledge of Chicago attractions and transportation