Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland, where exceptional service meets Midwestern hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our downtown landmark location. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Ohio's most vibrant cities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and key control procedures
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license (if required for errands)