Job Description
Join our award-winning hospitality team at Mountain View Resorts, where breathtaking mountain views meet exceptional guest experiences. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning travelers. This role offers growth opportunities in luxury hospitality with competitive benefits including health insurance, paid time off, and employee discounts. If you thrive in fast-paced environments and take pride in creating memorable moments, apply now to become part of Colorado Springs' premier hospitality destination.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency with PMS systems (Opera/Simphony)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Colorado Springs attractions
- High school diploma or equivalent required
- Valid driver's license for occasional errands