Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent in the heart of Columbus! We're seeking a charismatic professional to create unforgettable guest experiences while driving operational excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of Ohio's most dynamic cities. Perfect for hospitality enthusiasts ready to elevate their career!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and occupancy reports with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems to optimize operations
- Uphold brand standards and safety protocols consistently
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Ability to work flexible schedules including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Valid Ohio driver's license if required for property errands