Job Description
Join our award-winning team at the Denver Grand Hotel, where exceptional service meets Rocky Mountain charm! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. In this pivotal role, you'll create memorable experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Denver's vibrant LoDo district.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping, maintenance, and concierge departments
- Perform nightly audits and generate daily reports
- Market hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in fast-paced environment
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- Flexible availability including evenings, weekends, and holidays