Job Description
Join our award-winning team at the heart of downtown Indianapolis! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-in/out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of the city.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to maintain accurate records
- Resolve guest concerns promptly and professionally
- Process payments and manage cash drawer operations
- Uphold brand standards through attentive service and property knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Indiana driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude with attention to detail