Job Description
Join our award-winning team at Grand Harbor Inn, Jacksonville's premier waterfront destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while showcasing your exceptional hospitality skills. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location with stunning St. Johns River views.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room occupancy rates
- Handle guest inquiries and resolve issues with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance revenue streams
- Maintain pristine lobby and common area standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Valid Florida driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and local area
- Positive attitude and passion for exceeding guest expectations