Job Description
Join our award-winning hospitality team at the heart of Kansas City! As a Front Desk Agent, you'll be the first point of contact for guests seeking exceptional service in our luxury downtown hotel. This is your opportunity to shine in a fast-paced environment while building lasting relationships with travelers from around the world.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Act as local tourism ambassador with area recommendations
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in reservation systems (Opera, Delphi preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and amenities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required