Job Description
Join our award-winning luxury hotel in the heart of downtown Los Angeles as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences while showcasing our city's vibrant culture. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of LA's premier destinations.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts at partner venues
- Professional development programs
Responsibilities
- Warmly greet and check in/check out guests with efficiency and professionalism
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize Opera property management system for daily operations
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license and clean driving record
- High school diploma or equivalent required
- Spanish fluency strongly preferred
- Basic knowledge of Los Angeles tourism landscape