Job Description
Join our award-winning team at the Grand Louisville Hotel, where hospitality meets excellence! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of downtown Louisville. As the first point of contact, you'll embody our commitment to exceptional service while enjoying competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment.
Responsibilities
- Deliver personalized check-in/check-out services with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams
- Execute upselling strategies for room upgrades and amenities
- Conduct safety inspections and emergency response drills
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Louisville attractions and local services
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities