Job Description
Join our award-winning hospitality team at The Grand Hotel Portland, where we redefine guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, delivering exceptional service with a smile. We're seeking a dynamic professional passionate about creating memorable stays in the heart of downtown Portland.
Our property offers competitive benefits, including health insurance, employee discounts, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and possess exceptional interpersonal skills, we encourage you to apply today.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain detailed shift reports and guest preference records
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oregon Food Handler's Card (or willingness to obtain)
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Portland attractions and transportation
- High school diploma or equivalent