Job Description
Join our award-winning team at the heart of San Francisco's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most iconic cities. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic knowledge of San Francisco attractions and transportation