Job Description
Join our award-winning hospitality team at the heart of downtown Seattle! As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. We're seeking a dynamic professional with a passion for hospitality to join our luxury boutique hotel. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Provide local recommendations and assist with guest requests
- Handle guest complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent
- Flexible availability including nights, weekends, and holidays
- Valid Washington state driver's license preferred