Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences at our iconic Pennsylvania Avenue location. This role offers competitive compensation, career growth opportunities, and the chance to work in one of the world's most dynamic cities. Enjoy comprehensive benefits including health insurance, 401(k) matching, and exclusive hotel discounts. Apply now to become part of our renowned hospitality team!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage reservations, room assignments, and billing processes
- Collaborate with housekeeping, concierge, and security departments
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain pristine front desk appearance and operational standards
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and clean driving record (for va duties)
- Professional appearance and polished demeanor
- Basic knowledge of Washington DC attractions and transportation
- Ability to multitask in a fast-paced environment