Job Description
Join our award-winning hospitality team at Grand City Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Columbus. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. Be the first impression of our luxury hotel while managing reservations, check-ins, and concierge services. Apply today and start your rewarding career in hospitality!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash drawer operations
- Provide local area recommendations and assistance
- Maintain accurate guest records and billing information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Valid Ohio driver's license (for airport runs)
- Basic knowledge of Columbus attractions and transportation
- High school diploma or equivalent required