Job Description
Join our award-winning hospitality team in Portland's vibrant downtown! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury boutique hotel. This immediate hire opportunity offers competitive pay, comprehensive benefits, and growth potential in one of America's most livable cities. If you're passionate about service excellence and thrive in fast-paced environments, apply today to start your career journey with us.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Portland attractions and transportation
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required