Job Description
Join our award-winning team as a Front Desk Agent at the heart of Austin's vibrant hospitality scene. We're seeking energetic individuals with a passion for exceptional guest experiences, regardless of prior hotel experience. If you're a natural people person with a strong work ethic, we'll provide comprehensive training to launch your career in hospitality.
Our downtown Austin hotel offers competitive pay, growth opportunities, and a dynamic work environment. Enjoy benefits including health insurance, paid time off, and employee discounts. Perfect for career changers or recent graduates looking to build transferable skills in customer service and operations.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Operate PMS systems (training provided)
- Collaborate with cross-departmental teams
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train!
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays