Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking energetic individuals with a passion for hospitality to be the first point of contact for our guests. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of Boston.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- Employee discounts on hotel stays and dining
- Career advancement opportunities
- Supportive team culture
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer-focused mindset
- Must be authorized to work in the United States