Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience required – we provide comprehensive training for motivated individuals ready to start their career in customer service excellence. Enjoy competitive pay, benefits, and a vibrant downtown Cleveland location.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through professional communication
Qualifications
- High school diploma or equivalent
- Strong customer service mindset
- Basic computer proficiency
- Excellent verbal communication skills
- Ability to multitask in fast-paced environments
- Positive attitude and reliability
- Willingness to work flexible shifts