Job Description
Join our award-winning team at Grand Plaza Hotel Denver as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training for motivated candidates. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of downtown Denver.
Responsibilities
- Deliver exceptional guest service with warm greetings and efficient check-in/check-out processes
- Manage reservations using our property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including nights/weekends
- Positive attitude and problem-solving mindset
- No hospitality experience required – training provided