Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Jacksonville Grand Hotel! We're seeking energetic individuals with a passion for customer service to create unforgettable guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of downtown Jacksonville. Be the first smile our guests see!
Responsibilities
- Efficiently check in/out guests while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries
- Handle phone calls and digital communications professionally
- Resolve guest concerns with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal abilities
- Basic computer literacy and comfort with reservation systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Willingness to work evenings, weekends, and holidays
- No experience necessary – training provided!