Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Minneapolis! We're seeking enthusiastic individuals to create memorable guest experiencesâno prior experience required! As the first point of contact, you'll handle check-ins, manage reservations, and provide exceptional service in our vibrant downtown location. We offer comprehensive training, career growth opportunities, and a supportive team environment. If you're passionate about people and ready to start your hospitality journey, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage phone inquiries and resolve guest concerns with professionalism
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and services to enhance guest satisfaction
- Assist with luggage handling and provide local area recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods and handle multiple tasks
- Reliable transportation and flexible availability
- No experience requiredâcomprehensive training provided