Job Description
Join the vibrant hospitality scene of New Orleans as a Front Desk Agent at the prestigious Grand Orleans Hotel! We're seeking enthusiastic individuals with a passion for exceptional customer service to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a dynamic work environment in the heart of the French Quarter, competitive compensation, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Guest check-in/check-out procedures and reservation management
- Answering phones and managing guest inquiries with professionalism
- Processing payments and handling cash transactions accurately
- Coordinating with housekeeping and maintenance departments
- Assisting with luggage and transportation arrangements
- Upselling hotel amenities and services
- Maintaining a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Strong problem-solving abilities
- Punctual and reliable with professional appearance
- Ability to stand for extended periods
- Positive attitude and teamwork-oriented mindset
- No experience required – training provided