Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown San Antonio. As a cornerstone of our hospitality operations, you'll be the first point of contact for our diverse guests, creating memorable stays while developing valuable career skills. We provide comprehensive paid training and growth opportunities for motivated team players. If you're passionate about service and ready to start your hospitality journey, apply today!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Answer phones and address guest inquiries promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Promote hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, MS Office)
- Exceptional customer service mindset
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Valid Texas driver's license (preferred but not required)