Job Description
Join our award-winning team at Grand Seattle Hotel as a Front Desk Agent! Perfect for career starters, we provide comprehensive training and a supportive environment to launch your hospitality journey. Located in downtown Seattle, our luxury hotel offers stunning views of Puget Sound and proximity to iconic landmarks. We value personality over experience and are seeking energetic individuals passionate about creating memorable guest experiences.
What We Offer:
- Competitive hourly wages with performance-based incentives
- Comprehensive paid training program
- Health benefits (medical/dental/vision)
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Clear career advancement pathways
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Respond to guest inquiries with local recommendations
- Handle billing, payments, and cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest communications
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Customer-focused attitude with problem-solving abilities
- Basic computer literacy (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Team player with collaborative mindset
- No prior experience necessary - we provide full training!