Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore as a Front Desk Agent where exceptional service meets weekly pay! We're seeking charismatic professionals to create memorable guest experiences in our luxury waterfront property. Enjoy competitive pay with weekly direct deposit, comprehensive benefits package, and opportunities for career advancement. If you thrive in fast-paced environments and possess a passion for hospitality, apply today and become part of Baltimore's premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and room assignments accurately
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain financial transactions securely
- Coordinate with housekeeping and maintenance teams for flawless operations
- Execute upselling strategies to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
- Adhere to brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive demeanor
- Basic math and cash handling proficiency
- High school diploma or equivalent required