Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Dallas as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in one of Texas' most vibrant cities. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests promptly and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) for daily tasks
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license preferred
- Spanish fluency a plus