Job Description
Join our dynamic hospitality team at Grand Hotels Nashville as a Front Desk Agent! We're seeking a friendly, detail-oriented professional to deliver exceptional guest experiences in Music City. Enjoy competitive weekly pay, flexible scheduling, and opportunities for career growth in a vibrant downtown location. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain financial transaction records
- Coordinate housekeeping and maintenance requests with precision
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Flexibility to work evenings, weekends, and holidays
- Valid Tennessee driver's license (if required for errands)
- Positive attitude with genuine passion for hospitality