Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in downtown Raleigh! We're seeking a charismatic professional to deliver exceptional guest experiences in a fast-paced luxury environment. This role offers weekly pay, competitive benefits, and growth opportunities in the heart of North Carolina's capital. If you're passionate about hospitality and thrive in dynamic settings, apply today!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Resolve guest concerns promptly to ensure satisfaction
- Maintain a clean and organized lobby area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling capabilities
- Positive attitude under pressure
- High school diploma or equivalent required
- Valid North Carolina driver's license preferred