Job Description
Join the heart of hospitality at Grand Plaza Hotel Albuquerque! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your career growth is prioritized.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Resolve guest inquiries and complaints with professionalism and empathy
- Operate property management systems (Opera/PMS) accurately
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash drawer with precision
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Albuquerque attractions and services
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required