Job Description
Join our award-winning team at the Grand Plaza Hotel Cleveland, where luxury meets Midwestern hospitality! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our downtown landmark hotel. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Ohio's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, resolve complaints, and anticipate service needs proactively
- Process payments, maintain accurate financial records, and manage cash handling procedures
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Market hotel amenities, local attractions, and dining options to enhance guest experience
- Maintain pristine front desk appearance and uphold brand standards consistently
Qualifications
- Minimum 1 year hotel or high-end customer service experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication skills with multilingual ability preferred
- Strong problem-solving skills with attention to detail
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license with clean driving record