Job Description
Join our award-winning team at Grandview Plaza Hotel, where luxury meets Midwestern charm. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Columbus. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and special packages to enhance guest satisfaction
- Maintain meticulous records of guest preferences and feedback
- Execute emergency procedures with calm authority
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Ohio driver's license with clean record (for va duties)
- Strong attention to detail and multitasking ability
- High school diploma or equivalent required
- Spanish language skills highly preferred