Job Description
Join our award-winning hospitality team at Sunset Ridge Resort, El Paso's premier luxury destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing the vibrant culture of Sun City. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Texas's fastest-growing tourism markets.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, inquiries, and special requests via phone/email/in-person
- Process payments and maintain accurate guest account records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly to ensure satisfaction
- Utilize property management systems (Opera) efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Basic math and cash handling accuracy
- Bilingual (English/Spanish) strongly preferred
- Texas Food Handler certification within 30 days