Job Description
Join our award-winning team at Grand Hotel Fresno, where luxury meets Central Valley hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of California's agricultural hub. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a thriving hotel environment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room allocation
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Upsell hotel amenities and services
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient with hotel management software (e.g., Opera)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid driver's license (if required for errands)