Job Description
Join our award-winning team at The Omni Jacksonville Hotel, where luxury meets Southern charm. We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our AAA Four Diamond property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Jacksonville's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and preferences
- Resolve guest complaints promptly and effectively
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Jacksonville attractions and services
- High school diploma or equivalent
- Valid Florida driver's license preferred