Job Description
Join our award-winning luxury hotel in the heart of Manhattan! Grand Plaza Hotel is seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career growth in one of NYC's most iconic hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, concierge, and security teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain detailed logs of guest interactions and special requests
Qualifications
- 2+ years of hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages a plus
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays