Job Description
Join our award-winning team at Grand Oakland Hotel, where luxury meets innovation! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Downtown Oakland. As the first point of contact, you'll embody our commitment to hospitality excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of Oakland's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador, providing recommendations for attractions
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic math and cash handling accuracy
- Valid California driver's license (for valet duties)
- Fluency in English; Spanish proficiency highly valued